Managed Service Provider
Most organizations have security tools. Most have a plan. The challenge isn’t having those things — it’s what happens when they all need to work together, under pressure.
When alerts start coming in and no one is sure what matters. When a phishing email gets through anyway. When leadership wants answers before you have the full picture. That’s where we come in.
You’ve outgrown what typical IT support can offer. So have we.
Audit Labs MSP delivers reliable infrastructure, security-first solutions, and operational confidence — because great security is built, not bolted on.
What We Do
Three disciplines. One trusted partner.
From security strategy to everyday IT management, we help you make smarter decisions, reduce risk, and keep your organization running smoothly.
Guidance
Clarity when it matters most.
Expert security advice to help you navigate risks, respond to threats, and make confident decisions.
Architecture & Stewardship
Hands-on expertise. Real solutions.
We tackle security challenges, optimize tools, and strengthen your IT environment.
Audit Labs MSP
Proactive IT. Stronger security.
Ongoing IT management, monitoring, and support to keep your organization secure and running smoothly.
How We Measure Success
Most strategic partners measure success by tickets closed and SLAs met. We measure success by how rarely you need us to intervene.
That distinction matters more than it sounds. When a partner’s revenue depends on your problems, there’s no real incentive to eliminate them. We’re structured around the opposite logic — motivated to find root causes, close knowledge gaps, and build systems that hold up.
Our value to you isn’t in the volume of issues we resolve. It’s in the certainty we help you maintain.
“If we’re doing it right, there won’t be many tickets.”
Eric Brown, Managing Director
An Investment Model Built Around Your Environment
Traditional managed service providers use a blended flat-rate model where every client subsidizes everyone else’s usage. High-need environments get a discount. Well-run ones pay the penalty. We rejected that model.
Our baseline-plus structure covers standard stewardship tasks — patching, backups, backup testing — at a flat rate. When your environment requires human attention beyond that, it’s billed in quarter-hour increments, similar to how an attorney bills time.
You invest in your environment. Not someone else’s.
Over time, a well-managed environment should need less intervention, not more. That rewards organizations that invest in stability — and holds underinvested ones accountable.
Security Tools, Done Right
We don’t just recommend tools. We help you select, implement, and actually use them effectively. Prevention by design — not patchwork. No shelfware. No guesswork. Just tools that work the way they should.
Email Security
Security Awareness
Cloud & Edge Security
Who We Work With
You don’t fit the managed services mold. Neither do we.
- IT and security leaders who want a strategic partner, not just a vendor
- Teams responsible for incident response who need backup when it counts
- Organizations that want strong security without building a full internal bench
The organizations we’ve transformed have one thing in common: they’ve moved past prevention by design. They value stability, security, and long-term thinking over the lowest price on a partnership.
The relationship often starts with a tabletop exercise or a conversation about risk. From there, it tends to grow into something bigger. That’s by design.
Ready to see what engineered certainty actually looks like?
Most conversations start with a tabletop exercise or a straightforward risk discussion — no sales pitch, no pressure. If what you’ve read resonates, let’s talk.
straight answers
Managed IT services FAQ
What does a managed services provider (MSP) do?
An MSP takes ownership of your day-to-day IT: monitoring, support, updates, backups, and security. Instead of paying for fixes when things break, you get a team keeping things from breaking in the first place.
How is IT Audit Labs different from other MSPs?
We started as a cybersecurity firm. Our team runs penetration tests and compliance audits, so security is built into how we manage your environment, not sold as an upgrade. We run your IT like we’re going to be the ones auditing it.
How much do managed IT services cost?
Our managed IT pricing combines a flat monthly base fee with hourly service rates, giving you a flexible investment model built around your organization’s needs. Your total cost depends on the number of users, devices, locations, and security tools your environment requires.
Our managed services access fee starts at $1,000 per month, with additional technical services and platform licensing priced as outlined below.
Security & Technology Platform Pricing
| Platform | What It Covers | Your Price |
|---|---|---|
| Check Point Email Security | Email & collaboration security | $10.99/user/month |
| KnowBe4 Advanced | Security awareness & phishing simulation | $3.40/user/month |
| CrowdStrike Falcon Complete | Managed detection & response, 24/7 SOC | $125/device/year |
| NinjaOne | Endpoint management & service desk | $5.10/device/month |
| Patch My PC | Third-party patching via Intune | $300/company/month |
| Datto/Veeam SaaS Protection | Microsoft 365 & Google Workspace backup | $4.50/seat/month |
| ConnectSecure | Vulnerability management & scanning | $1.50/device/month |
| SIEM | Security Information & Event Management | Custom pricing |
Example pricing, subject to change.
Can a managed services provider help with compliance?
Yes. We map your controls and documentation to the frameworks you’re held to and keep your records audit-ready. That makes auditor visits and cyber insurance reviews a lot less painful.
Do you provide IT support outside St. Paul and the Twin Cities?
Yes. Our team is based in St. Paul, MN, and we support organizations across the U.S. with remote IT support and on-site service when it’s needed.
How long does it take to switch MSPs?
Most organizations are fully onboarded in [30 to 60] days, depending on size and complexity. We handle the handoff from your current provider, document your environment, and keep your users up and running the whole time.